Make sure you can manage all their policies. They are very hard line about them, no matter what.
One of their policies is no returns before 45 days. That means, even if your 89 year old Alzheimer stricken mother can't stand the noise the bed makes, they will let the bed spend 44 days in your garage rather than accept the return, even if you don't expect the refund for 45 days after set-up. Also, when they tell you shipping the bed back is simple, make sure it is simple for you to do. I was told it was a simple process to return the bed.
NO, it isn't. I have to rent a u-haul and hire a guy to help me take it to a shipping company. I was lead to believe the shipping company I mentioned would package the bed at the house and take it then. Got the, "I never said that" routine when I called to discuss returning the bed.
Check out everything they "imply", but don't say outright. Asked him all the questions I could think of so I could avoid problems, but returns, that I needed to be very clear on, was slanted in their favor. Never thought to check his work.
In hindsight, I would never deal with this company. They were very nice to buy from, then curt and abrupt when I have to discuss the return.