Had the same problem. Easy to deal when ordering, but returning was a nightmare. We ordered a bed that was a split California king adjustable bed. I questioned the salesman about the width of the mattresses as my husband is a relatively large man (6'2" 260lbs) because to get a longer bed you lose width. I told the salesman i was concerned about this, but the salesman encouraged us to try it as we could always return it. He never mentioned the cost of return freight or the bases can't be returned.
The mattresses were too narrow for my husband to lay on his back without his elbows falling off the mattress.
Of course, if you return the mattresses you need to return the bases because a regular king mattresses won't work with them.
Salesman fails to tell you how expensive freight for a mattress return is...$400-1700..depending on insurance. If you don't insure it, you can't be sure you will get anything for your mattress.
We finally got to return the mattresses after having to wait the 45 days, taking a big loss. We paid $5200 for a California split king adjustable bed with bases. We were allowed a $1600 credit to return the mattress but it cost us $400 to return it. We could not return the bases which we could not use. So, we were left with bases that cost us $3800!
We went to a local furniture store who gave us $400 credit for the bases and sold us a memory foam split king mattresses with adjustable bases for $3600. They provided delivery and setup and picked up the old bases. They told us if we were not satisfied with our beds after 2 months, they would swap them out.
I believe Sleep Comfort's sales practices are deceptive. They should be required to disclose the cost of returning their mattresses and that the bases can't be returned, even if they could be, the freight would be too expensive.
My advice is to NEVER ORDER a mattress. Deal with a local company who has a good reputation.
Reason of review: Deceptive in not disclosing cost of freight to return.
Monetary Loss: $3800.
Preferred solution: Let the company propose a solution.