Sleep Comfort Adjustable Bed Reviews | sleep-comfort.com @ PissedConsumer

Samuel B Yks

Leaking mattress

Mar 11, 2021

Mattress keeps leaking down. I was told that it had a lifetime warranty, but they want me to pay for all service and parts, starting with $99.00 in advance, then I have to monitor the thing, and then pay again to have it fixed. I will not deal with them ever again, and will trash the bed rather than pay any more money. Paid too much to start with.

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Loss:

$2500

Preferred solution: Let the company propose a solution

User's recommendation: Don't buy from this company.

Caroll S Roj

West Palm Beach, Florida

Remote dosen't work

Jul 03, 2019

My remote stopped working. I replaced the batteries, and it lights up, but nothing moves. I tried resetting the remote but it didn't work. Help. It is in a partial reclining position, but I need it to lie flat to sleep.

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Reason of review:

Poor customer service

Preferred solution: Fix my remote.

Anonymous

Guest-1118034

Design defect .

Oct 21, 2017

I purchased a P5 Queen adjustable bed, two years into this We noticed the mattress was moving away from the head board toward the end of the bed, I called , they came out looked at it and said the mattress cover was torn at the mounting bolts. I saw the problem and realized this is a very poor design. They replaced it under warranty at no charge. Two years later we have the exact same problem. I truly believe they are aware of this defect. Also my Flex Fit remote will not operate, tried to purchase a new one, they said they are on back order, it's been sixteen days and no remote, so much for paying $4000.00 for this bed and I can not use it I am not a happy customer .

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Reason of review:

Bad quality

Anonymous

Guest-783025

Scottsdale, Arizona

Sleep Comfort Adjustable Bed Dual Comfort Mattress Review

Feb 03, 2016

2.0

Great bed. The worst customer service ever. Always long long waits and no answers. They have owed me credits from my purchase for two months. Terrible

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Reason of review:

Poor customer service

Anonymous

Guest-678976

Montrose, Colorado

Realy bad bed we need to sue

Aug 07, 2015

1.0

I was with Kay when we bought this bed she and I went our seperate ways and I got the bed, they are priced too high and not comfortable and I have leg pain every night, God did not intend for humans to sleep on the material they make this out of, my problem now is affording to change, plus the mattress is extremely heavy and hard to move around! Do not buy this bed or any temperpedic pillows either, this is a the worst bed ever! I wish there was a class action lawsuit over these beds and that they shut down production of them, I think they are trying another type bed now to sell to the public

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Loss:

$3500

Reason of review:

Bad quality

Preferred solution: Let the company propose a solution

Anonymous

Guest-648554

Sevierville, Tennessee

Adjustable Bed Review

Jun 10, 2015

1.0

Received split king Sleep Comfort adjustable bed for my sister who has been very ill. It was absolutely unacceptable! We had to, however, accept it because it can NOT BE RETURNED! The only thing worse than the product is the customer service...NOT! Totally condescending and rude! Dont even consider this junk!

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Reason of review:

Poor customer service

Anonymous

Guest-583108

Hot Springs Village, Arkansas

Deceptive in not disclosing freight cost to return items.

Jan 16, 2015

Had the same problem. Easy to deal when ordering, but returning was a nightmare. We ordered a bed that was a split California king adjustable bed. I questioned the salesman about the width of the mattresses as my husband is a relatively large man (6'2" 260lbs) because to get a longer bed you lose width. I told the salesman i was concerned about this, but the salesman encouraged us to try it as we could always return it. He never mentioned the cost of return freight or the bases can't be returned. The mattresses were too narrow for my husband to lay on his back without his elbows falling off the mattress. Of course, if you return the mattresses you need to return the bases because a regular king mattresses won't work with them. Salesman fails to tell you how expensive freight for a mattress return is...$400-****..depending on insurance. If you don't insure it, you can't be sure you will get anything for your mattress. We finally got to return the mattresses after having to wait the 45 days, taking a big loss. We paid $5200 for a California split king adjustable bed with bases. We were allowed a $1600 credit to return the mattress but it cost us $400 to return it. We could not return the bases which we could not use. So, we were left with bases that cost us $3800! We went to a local furniture store who gave us $400 credit for the bases and sold us a memory foam split king mattresses with adjustable bases for $3600. They provided delivery and setup and picked up the old bases. They told us if we were not satisfied with our beds after 2 months, they would swap them out. I believe Sleep Comfort's sales practices are deceptive. They should be required to disclose the cost of returning their mattresses and that the bases can't be returned, even if they could be, the freight would be too expensive. My advice is to NEVER ORDER a mattress. Deal with a local company who has a good reputation.

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Loss:

$3800

Reason of review:

Deceptive in not disclosing cost of freight to return

Preferred solution: Let the company propose a solution

1 comment

Guest-2007707

Apr 28, 2021

It is NOT a free trail period. Will cost me $200 to return bed.

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Anonymous

Guest-560179

Orlando, Florida

Poor quality a nightmare to deal with buyer beware

Nov 20, 2014

we ordered king size sleep comfort. When it showed up the people that brought it to assemble it had no idea what they were doing. Failed to work, vibrator section would not stay on, remote would not work correctly. no bed skirt. They sent out a bed skirt. The tech that came to install it just started stapling hook velcro to the bed base. did not work. they sent out another bed. it failed in much the same manner. all this in a 45 day period. we tried to return it no dice. they refused. my wife stayed after them after many many phone calls they said they would refund our money. however we had to arrange shipping back to the factory box it up and ship it ourselves. well if you have ever tried to do that it is a huge task for someone who does not ship all the time. it was a $1000 to ship them back not to mention time and missed work to do it. and we are still dealing with the shipping issue. boxes were sent to the wrong addresses. beds go to one state head board to another. customer service is a joke. once they get your money your done. BUYER BEWARE.

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Loss:

$2000

Reason of review:

Poor customer service

Preferred solution: Full refund

Anonymous

Guest-394949

Wallingford, Connecticut

Poorly Designed - Warranty Misleading

Dec 27, 2013

I bought a king sized dual chamber Sleep by Number bed a little over two years ago. After the first 6 months, the bed developed a ditch down the middle. If you moved toward your partner, you fall into this trench. I opened the bed and found the piece of foam (egg crate) was ripped. I called Sleep by Number, and they won't replace it. IT IS A MAJOR DESIGN FLAW IN THE BED. IN THE CENTER OF THE BED IS A SMALL PIECE OF FOAM THAT IS SUPPOSED TO SUPPORT THE EGG CRATE. IT CAN'T, AND THE FOAM WILL TEAR!!!! Be aware that this design flaw will happen to you. Their 20 year "warranty" is pro-rated, so after two years - at their rate - they are making a profit on replacement parts that are under "warranty". DO NOT BUY A BED FROM THIS COMPANY UNLESS YOU WANT IT TO ONLY LAST 2 YEARS!!!!

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Loss:

$100

2 comments

Guest-843799

Jul 21, 2014

Pissed customer is lame...They clearly don't read reviews because if they did they would realize that this customer is complaining about a different company...Sleep Number is a different company than Sleep Comfort...get your *** together pissed customer!

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Anonymous

Guest-347264

San Diego, California

Salesman misrepresented wave action motions

May 24, 2013

Reference order #148270, Order date 04-07-13, Buyers name Jeannette L. Lee(Payment address is different from shipping address. Upon calling Sleep Comfort Adjustable Bed at the 800 number provided in ads 1-80*-501-****, I talked to a salesman named Miles Tepper on 04-07-13. I explained to him that I have a full spinal condition with arthritis and Fibro-Myalgia and cannot tolerated any massage or vibrations due to a Thoracic disc rubbing against a nerve. I needed a WAVE ACTION control (sort of works like a water bed but in a controlled head to foot movement)that offers circulation head to toe for the body. Mr. Miles assured me that this is what the wave action does. He left out the vibration and massage part. Are your sales people so desperate that they feel they must lie to your customers?! I called the 1-80*-501-**** number today about 2 hrs. after delivery and set-up and talked to a lady by the name of Crystal and she says Mr. Miles is off today and the rest of the staff is at a meeting so I may or may not receive a phone call back today. I have been in business and I know that meetings do not last all day for salesmen, etc. I refuse to pay the return shipping charges for something I did not order the way I ordered it. I want this bed out of my home by your company by the middle of next week. I will not sleep on it or use it for its' duration in my apartment until it is removed by your company. I have a 2nd adjustable sleep number bed in my living room that I now sleep on now. I paid a grand total of $2,720.00 including mattress protection cover. I want a full reimbursement back to my credit card as soon as the bed leaves my home by your company. Sincerely Jeannette L. Lee

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Alexis Jex

San Diego, California

Sleep comfort nice when you buy, but...

Apr 16, 2012

Make sure you can manage all their policies. They are very hard line about them, no matter what. One of their policies is no returns before 45 days. That means, even if your 89 year old Alzheimer stricken mother can't stand the noise the bed makes, they will let the bed spend 44 days in your garage rather than accept the return, even if you don't expect the refund for 45 days after set-up. Also, when they tell you shipping the bed back is simple, make sure it is simple for you to do. I was told it was a simple process to return the bed. NO, it isn't. I have to rent a u-haul and hire a guy to help me take it to a shipping company. I was lead to believe the shipping company I mentioned would package the bed at the house and take it then. Got the, "I never said that" routine when I called to discuss returning the bed. Check out everything they "imply", but don't say outright. Asked him all the questions I could think of so I could avoid problems, but returns, that I needed to be very clear on, was slanted in their favor. Never thought to check his work. In hindsight, I would never deal with this company. They were very nice to buy from, then curt and abrupt when I have to discuss the return.

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3 comments

Guest-553066

Oct 09, 2012

Finale to the saga. Sleep Comfort offered $1400 credited back to my credit card to NOT return the bed.

I took that and donated the bed to charity. I figured, all in all, I lost $400. $1400 plus $900 to ship on a $2700 bed.

Let some poor bedridden person have it. Sheesh, what an ordeal!

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Anonymous

Guest-267311

San Diego, California

Sleep comfort nice when you buy, but...

Apr 16, 2012

Watch out, they are hard *** about their policies. They have an only AFTER 45 day return policy, even if that means the bed spends 44 days in the garage. Wouldn't take the bed back even after my Alzheimer stricken mother couldn't sleep on the bed and couldn't stand the noise it makes. Also, make sure you can manage to send it back. I was reassured it would be simple. NO. I have to rent a truck, hire a guy, and then drive the thing to a shipping company. If you can't manage this, don't buy the bed. I wouldn't have! Got the "I never said that" routine when I talked to the original guy who sold me this thing. In hindsight, I would never deal with this company. Make sure you can abide by every single thing they want out of you, or stay away.

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Loss:

$2500

1 comment

Guest-481437

May 16, 2012

:( Was assured BY THE COMPANY this bed would be about $300-400 to ship back. With packaging and insurance I'm getting quotes upward of $1,300 to ship the bed back to Georgetown, KY from Oceanside Ca.

That's half the price of the bed. I have never felt so punished for buying something.

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mjjohny J

Saint Paul, Minnesota

Sleep Number Nightmare

Aug 23, 2011

A $1900.00 Mistake!! I am currently again unable to sleep due the air mattress bed, so I'd figure that I should share my grief (and how I wish I could of spent that wedding money on a better bed). To warn others to take the ads with extreme caution. My wife and I purchased the bed, a queen size model QS29PSE 07/09 and from day 1 its been a nightmare. First off my wife and I discovered that we could not even sleep on our own side of the bed without being sent to the sinkhole in the middle of the bed. One of the reps at a sleep store recommended that we pump the bed up a few times a week to 100 to rid the sinkhole. To our dismay, we have been doing that (surprisingly my cars do not require this much attention). To this day we still deal with that. Secondly, I wake with hip, knee, and lower back pain (this includes experimenting with the different numbers a couple weeks at a time). My wife who is now approaching 2 months in her pregnancy is having hip, neck and shoulder numbness (dealing with numbness for months) when she sleeps on her side. I am not impressed with going to the chiropractor to get adjusted only to get bent out of alignment the later in bed. I really want a refund so I can get a better bed so we can sleep to be productive. I am really surprised at how others we run into who also are dis-satisfied with the product. Truthfully, we do not speak highly of this product to our co-workers, friends, or family and tell them to not take the commercials seriously. We also purchased a mattress pad that controls temp (421279) and that did not fair well as we struggled with controlling bed temp at night (187.00 mistake). We took that off after a few months and its a closet item.

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Loss:

$1900

2 comments

Guest-880040

Oct 04, 2014

I don't know why your having so many problems with your sleep comfort bed, we have owned one for over 20 years, maybe you should lay on the bed, pump it up to 100 and bring it down to about 45 or 50, try that for a week and let me know. Like I said I love my bed and can't stand leaving it to go on vacation.

Just had my friends buy one and they love it too, it's all about finding the correct sleep number, if you ache or your sore then it is to hard for your body. Hope this helps

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John M Ssa

Chico, California

Sleep Comfort Adjustable Beds

Apr 02, 2010

Deceptive website. Salesperson promised what he couldn't produce in order to convince me to buy. They gave a delivery date at the time of purchase. Changed the date twice. Still don't know delivery date. I paid for the product in full. They offered a refund but said I would have to wait ten days but charged my credit card the next day after I ordered. Its been 32 days since I paid in full and still don't know when and if bed will ever be delivered. They shipped the bed frames from the factory but the factory for some reason forgot to ship the mattresses. Not providing whats stipulated on my invoice. Offered $300 refund but have to wait 10 days after delivery before refund will be credited to my credit card. Don't have a confirmed delivery date.

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3 comments

Guest-476848

May 07, 2012

Seems things haven't changed in two years. I ordered my bed on 04-06-2012.

Paper work says approx. delivery date 3 weeks. It has been pushed back twice (and I was told when i bought it it was in stock, they had a surplus and gave me a good deal). It finally arrived at the shipping company from the factory on 05-06-2012.

Now the shipping company says it will be 05-16-2012 before it can be delivered to me because I live in a "remote" area. Really??? I live one hour from two cities that have pop. above 75,000 people and I am only an hour and a half from Dallas, TX.

How remote is that? So, instead of 3 weeks delivery time it will be at least 2 days shy of 6 weeks!

Great salesman...poor delivery of stated facts!

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Sleep Comfort Adjustable Bed

Sleep Comfort Adjustable Bed Overview

Leaking mattress

Remote dosen't work

Design defect .

Sleep Comfort Adjustable Bed Dual Comfort Mattress Review

Realy bad bed we need to sue

Adjustable Bed Review

Deceptive in not disclosing freight cost to return items.

Poor quality a nightmare to deal with buyer beware

Poorly Designed - Warranty Misleading

Salesman misrepresented wave action motions

Sleep comfort nice when you buy, but...

Sleep comfort nice when you buy, but...

Sleep Number Nightmare

Sleep Comfort Adjustable Beds

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